How do I return my online order?

Please visit returns.youmustcreate.com to register your return and generate your returns label. Please visit our Shipping and Returns page for more information.

Why is my order not showing on the returns portal?

Please make sure that your email is the same as the email address you placed your order with. Your order number should start with YMC, followed by 6 digits. If you still have issues registering your return, please contact Customer Service.

How long do returns take to process?

Please allow up to 14 days for your online order return to be processed once this has been received by our warehouse. Refunds will appear in your bank account within 3 – 5 working days after processing or 1 working day for PayPal orders.

If you require any assistance please contact Customer Service.

Can I refund/exchange my online order in store?

We are unable to refund or exchange online orders in store and are currently not accepting returns in store. Please use our online return portal to arrange your return for your online order at returns.youmustcreate.com

We currently do not offer exchanges or return items bought online or process any online related transactions directly in the stores.

How long do I have to return my order?

We will only accept items that are unused and returned within 28 days of receipt. Please visit our Shipping and Returns page for more information.