Shipping Information
Shipping varies depending on where in the world you are ordering. Please see the below shipping methods, times and prices to know when you can expect your order.
| Destination | Service | Cost | Shipping Time |
| UK, NI & Channel Islands | DPD Next Day | £5 | 1 – 2 working days |
| European Union | Standard European + DPD | £7 | 4 – 5 working days |
| Norway and Switzerland | DHL Express | £20 | 4 – 5 working days |
| US & Canada | DHL Express | £10 | 3 – 4 working days |
| Rest of the world | DHL Express | £20 | 4 – 5 working days |
*For a limited time, enjoy free global shipping on all orders.
EU orders
No duty is charged for EU orders, any additional import and duty fees are incurred by ourselves – and not passed on to you. Once an order is placed, please allow 1-2 working days for your DHL shipping confirmation email which is generated from our logistics partner in the Netherlands.
International orders
International shipments outside of the European Union may be held by your local customs authority for additional time to be assessed for duty fees or sales tax. Please keep hold of your tracking information, you will be notified by the courier whether your items are being held.
US orders
A single order valued at US$800 or above will result in a custom duty. Customers are responsible for US duties, taxes and fees that may be due under US law. Please refer to the US Tariff Act of 1930 (“Section 321”) for more information.
Sale orders
During sale periods, please expect some delays in shipping orders. Your order may take up to 5 working days longer than our usual shipping times.
Holiday deliveries
To guarentee delivery before Christmas, please order on or before the following dates:
UK: December 19th
Europe: December 10th
USA and Canada: December 16th
Rest of World: December 12th
Returns Information
Orders placed on youmustcreate.com are eligible for return within 28 days of receipt. The item must be unused, in its original packaging with tags, and in unaltered condition. We do not offer exchanges.
Holiday returns policy
All online orders from November 14th 2024 to December 20th 2024 can be returned for a refund until January 21st 2025. Online orders after December 20th 2024 follow the 28 day returns policy.
Returns by mail
Returns by mail are the responsibility of the customer and we cannot accept responsibility for items that are damaged or lost in transit. For that reason we recommend using a service with tracking and for higher priced returns we recommend using an insured service with tracking.
For returns by mail please include a completed returns form enclosed in your package and send to the following address:
YMC RETURNS
UNIT B DOLPHIN WAY
PURFLEET
RM19 1NZ
Returns to store
You can drop off a return to one of our London stores to be sent to us for processing, however, please note that your return will take slightly longer to process and the quickest and most effective way is to send it directly to us using the returns information provided.
If you are returning to a store, please ensure you package up your return as you would if returning by mail. We cannot offer refunds or exchanges for online orders in our stores at this time.