Shipping Information
Shipping varies depending on where in the world you are ordering. Please see the below shipping methods, times and prices to know when you can expect your order.
Please note that all orders are shipped DDP (Delivery Duties Paid).
| Destination | Service | Cost* | Shipping Time |
| UK, NI & Channel Islands | Royal Mail Tracked 24 | GBP 5 | 1 – 2 working days |
| European Union | FedEx Standard | EUR 20 | 3 – 4 working days |
| Norway & Switzerland | FedEx Standard | USD 25 | 3 – 4 working days |
| North America | FedEx Express | USD 15 | 3 – 4 working days |
| Rest of the World | FedEx Express | USD 25 | 3 – 4 working days |
FREE SHIPPING ON ORDERS OVER GBP 200 / EUR 250 / USD 300
EU Orders
All prices on our site include European Union value-added tax (VAT) for shipments within the EU, charged at the prevailing local rate where applicable.
North America Orders
All prices on our site include US and Canadian customs duties and import taxes. No additional charges will be collected upon delivery.
Rest of World Orders
For countries outside the UK, EU, and North America, orders are shipped DDP. However, in some regions, additional import duties or local taxes may still apply depending on local regulations. These are the responsibility of the customer.
Sale Orders
During the busiest sale periods, please expect some delays in shipping orders. Your order may take up to 3 working days longer than our usual shipping times.
Collect in Store Orders
We offer a free collect in store option at our Hanbury Street, Shoreditch store. If available for your item(s), it will be presented as a delivery option at checkout.
Orders will be available for collection in 1-2 working days and you will receive an email when your order is ready for collection. Please have your order confirmation email and a valid ID (passport or photo driving license) with you. If you are not collecting the order yourself, they will need to show a copy of the ready for collection email and also have their ID as confirmation.
You have 14 days to collect your order. Any order not picked up after 14 days will be cancelled, and a refund will be issued.
Please note, that you will need to pick up your order in person when choosing this delivery method at checkout. It is not possible to get your order shipped from the store. If collect in store is not showing at checkout, the item(s) are available for online delivery.
Returns Information
Orders placed on youmustcreate.com are eligible for return within 28 days of receipt. The item must be unused, in its original packaging with tags, and in unaltered condition. We do not offer exchanges.
Returns are the responsibility of the customer and we cannot accept responsibility for items that are damaged or lost in transit.
UK Returns
We provide a free online returns service for all UK customers using our online return portal To generate a free returns label/QR code, please register your return and fill in information about your package below:
Information on your return will be emailed to you including your free returns label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
We do not accept returns or exchanges in store for online orders, please use our online return portal to return your online order.
Collect in Store Returns
Orders placed to collect in store are eligible for return within 28 days of receipt of collection and can be returned in store only at Hanbury Street, Shoreditch.
The item must be unused, in its original packaging with tags and in unaltered condition following our returns policy.
EU & International Returns
Please use our online return portal to initiate your return. The cost of returning your items will be deducted from your total refund amount or may be charged for separately. To generate a pre-paid returns label/QR code, please register your return and fill in information about your package below:
Information on your return will be emailed to you including your pre-paid returns label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
Please see the below return costs and couriers by location for our online return portal.
| Destination | Service | Cost |
| UK, NI & Channel Islands | Royal Mail | Free |
| Europe | UPS | £15 |
| Cyprus, Luxembourg & Malta | UPS | £20 |
| US & Canada | DHL | £20 |
| Rest of the World | UPS | £35 |
Please note, if you have returned your item to us in a method not listed above, we are not responsible or liable for any loss, damage, or additional costs including any duties, taxes or charges that may incur.