Warehouse Move
We’ve recently relocated our warehouse. As a result, there may be temporary delays in order processing and returns. Our team is working hard to keep any disruption to a minimum, and we appreciate your patience and understanding during this transition.
Last updated: March 26th, 2025
Shipping Information
Shipping varies depending on where in the world you are ordering. Please see the below shipping methods, times and prices to know when you can expect your order.
| Destination | Service | Cost* | Shipping Time |
| UK, NI & Channel Islands | Royal Mail Tracked 24 | £5 | 1 – 2 working days |
| European Union | FedEx | £7 | 3 – 4 working days |
| Norway and Switzerland | FedEx | £20 | 3 – 4 working days |
| US & Canada | FedEx | £10 | 3 – 4 working days |
| Rest of the world | FedEx | £20 | 3 – 4 working days |
*FREE SHIPPING ON ORDERS OVER £200
EU orders
All prices on our site are inclusive of European Union value added tax (VAT) for shipments within the EU at the prevailing rate where applicable. Occasionally shipments may be held by your local customs authority for assessment. Please keep hold of your tracking information, you will be notified by the courier if this occurs.
International orders
International shipments outside of the European Union may incur additional import duty or local sales tax which will be presented at checkout. Rules and charges vary by country and local governments. Occasionally shipments may be held by your local customs authority for assessment. Please keep hold of your tracking information, you will be notified by the courier if this occurs.
US orders
A single order valued at US$800 or above may result in a custom duty. Customers are responsible for US duties, taxes and fees that may be due under US law. Please refer to the US Tariff Act of 1930 (“Section 321”) for more information.
Sale orders
During sale periods, please expect some delays in shipping orders. Your order may take up to 5 working days longer than our usual shipping times.
Returns Information
Orders placed on youmustcreate.com are eligible for return within 28 days of receipt. The item must be unused, in its original packaging with tags, and in unaltered condition. We do not offer exchanges.
Returns are the responsibility of the customer and we cannot accept responsibility for items that are damaged or lost in transit. For that reason we recommend using an insured service with tracking.
UK Returns
We provide a free online returns service for all UK customers using our online return portal. Please include a completed returns form enclosed in your package. To generate a free returns label/QR code, please register your return and fill in information about your package below:
https://returns.youmustcreate.com
Information on your return will be emailed to you including your free returns label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
We do not accept returns or exchanges in store for online orders, please use our online return portal to return your online order.
EU & International Returns
Please use our online return portal to initiate your return. The cost of returning your items will be deducted from your total refund amount or may be charged for separately. To generate a pre-paid returns label/QR code, please register your return and fill in information about your package below:
https://returns.youmustcreate.com
Information on your return will be emailed to you including your pre-paid returns label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
Please note, if you have returned your item to us in a method not listed above, we are not responsible or liable for any loss, damage, or additional costs including any duties, taxes or charges that may incur.